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DigiPlus deepens investments in Customer Care across BingoPlus, ArenaPlus, and GameZone

6:12 p.m. February 10, 2026

DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus, and GameZone, continues to strengthen its investments and capabilities in customer care, reinforcing its commitment to providing reliable, player-first support across its platforms.

The company reports that its 24/7 customer service operations are now backed by a 450-strong workforce, reflecting sustained investment in high-caliber talent, intensive training, and rigorous service standards. These investments underpin DigiPlus’ efforts to build a scalable customer support organization that champions service quality and upholds Responsible Gaming for players.

“As a leader in digital entertainment, we recognize our responsibility to build and sustain a customer-first service culture,” said Carlos Feliciano, Customer Service Director at DigiPlus. “By designing a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive—and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players.”

A more robust training framework to build a high-caliber, human-centered team

Great service starts with a strong training foundation. In 2025 alone, the DigiPlus customer service team collectively logged over 87,000 training hours. DigiPlus has since expanded its customer care training programs to ensure teams are equipped to thrive in fast-paced and complex business operations. Recognizing the need for more immersive learning beyond traditional classroom instruction, the company enhanced its training framework to better prepare customer service teams for real-world scenarios.

The updated approach blends foundational learning with guided, hands-on experience, allowing frontliners to apply skills early while receiving structured coaching from senior team members over an extended, progressive training period. This ensures that BingoPlus, ArenaPlus, and GameZone customer-facing teams are confident, capable, and ready to deliver consistent, high-quality service.

Alongside capability-building, DigiPlus emphasizes human-centered service. Customer care teams are trained to prioritize meaningful conversations over scripted responses, respect players’ time, and resolve concerns more effectively by viewing each interaction as part of a broader customer journey.

Readiness to provide Responsible Gaming support for players

Responsible Gaming remains a key pillar of DigiPlus’ customer care strategy. Customer service teams also undergo a dedicated Responsible Gaming training module that equips them to recognize potential indicators of gaming-related concerns among customers and respond with professionalism, empathy, and appropriate support.

As part of this approach, customer care teams are trained to guide players through available Responsible Gaming tools and safeguards on the platforms, such as options to manage gaming duration or schedule, set limits on deposits or spending, or request self-exclusion or temporary account deactivation. These Responsible Gaming tools are designed and pioneered by DigiPlus to help protect players and encourage more mindful and balanced gameplay.

Where customers require additional well-being support, customer frontliners may also direct players to further resources, including the EmbracePLUS mental health helplines (Smart: 0908-235-2351, Globe: 0956-392-1924; open daily from 12:00 PM to 8:00 PM), which provide Psychological First Aid, and other independent support organizations.

Scaling customer engagement efficiencies in 2026

Looking ahead to 2026, DigiPlus aims to further strengthen customer service operations by driving greater efficiency through innovation. The company plans to continue enhancing processes and responsibly leveraging technology to streamline workflows, improve response times, and enable smarter, more personalized customer support—laying the groundwork for a scalable and future-ready service experience.

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Transport communities welcome LTFRB fare adjustment, cite relief for drivers amid fuel price surges

4:46 p.m. March 20, 2026

Transport community groups welcomed the decision of the Land Transportation Franchising and Regulatory Board (LTFRB) to adjust the base fares for transport network vehicle service (TNVS), calling the move a much-needed relief for transport professionals grappling with rising fuel and operating costs.

The TNVS fare structure has remained unchanged since 2019 despite the unabated hikes in oil pump prices even before the Middle East conflict erupted, and the decision by government regulators to adjust the fares upward was a recognition of the challenges confronting drivers and operators, according the TNVS sector.

“We extend our heartfelt gratitude to the LTFRB and the DOTr (Department of Transportation) for heeding our long-standing call for a fair and just adjustment of the base fare,” said Walter Lugay, spokesperson of TNVS Community Philippines. “This decision is a vital recognition of the challenges faced by ordinary drivers and operators in today’s volatile economic climate.”

Lugay also acknowledged Grab’s role in helping ensure that the concerns of drivers were heard through dialogues with regulators in recent weeks. “We also recognize the leadership of Grab for their steadfast support in ensuring that our grievances reached the regulators through constructive dialogues over the past weeks.”

“This fare adjustment is more than just a price increase; it is a lifeline to ensure driver retention — preventing our members from leaving the service due to unsustainable operating costs,” he added.

Under the fare adjustments set by the LTFRB, the TNVS base fare will increase by ₱20, while the pick-up fare per kilometer will increase by ₱15. This brings the new base fares to ₱65 from ₱45 for sedans; ₱75 from ₱55 for AUVs; ₱55 from ₱35 for hatchbacks; and ₱165 from ₱145 for premium TNVS. The LTFRB said there will be no increase in the per-kilometer and per-minute travel time charges for TNVS.

At the same time, the group emphasized that easing these financial burdens will also help ensure that vehicles remain roadworthy and safe for passengers, while supporting the continued delivery of reliable service to the riding public.

“By addressing these financial burdens, we can help ensure that our vehicles remain in top condition for the safety of our passengers,” Lugay added. “We remain committed to providing safe, reliable, and high-quality service, serving as partners with the government and the public in keeping our transport system stable and dependable.”

According to the United Transportation Coalition Philippines, Inc. (UTCP), the LTFRB’s decision reflects government recognition of the challenges all transport workers across sectors deal with every day.

“We thank the LTFRB for listening to the appeals raised by our coalition through a series of dialogues,” said Lisza Buscaino-Redulla, president of UTCP. 

“It means a great deal to our sector that the government saw and heard our concerns—from our call for immediate assistance to our appeal for a fair increase in the base fare—especially amid the mega oil price hikes that continue to weigh heavily on the livelihoods of drivers,” she added.

The coalition also said it will continue to monitor market developments and their impact on transport professionals nationwide, while sustaining its engagement with relevant government agencies.

“We will continue to monitor market movements and their effects on transport professionals across the country,” Buscaino-Redulla said. “At the same time, we remain open and proactive in engaging the relevant government agencies to help ensure that every measure responds to the real conditions on the road and helps sustain a fair and humane livelihood for every driver.”

The LTFRB earlier announced fare adjustments across multiple land public transport modes, citing the need to balance commuter welfare with the viability of the transport sector amid extraordinary increases in fuel, maintenance, and operational costs. 

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Transport communities welcome LTFRB fare adjustment, cite relief for drivers amid fuel price surges

5:11 p.m. March 20, 2026

Transport community groups welcomed the decision of the Land Transportation Franchising and Regulatory Board (LTFRB) to adjust the base fares for transport network vehicle service (TNVS), calling the move a much-needed relief for transport professionals grappling with rising fuel and operating costs.

The TNVS fare structure has remained unchanged since 2019 despite the unabated hikes in oil pump prices even before the Middle East conflict erupted, and the decision by government regulators to adjust the fares upward was a recognition of the challenges confronting drivers and operators, according the TNVS sector.

“We extend our heartfelt gratitude to the LTFRB and the DOTr (Department of Transportation) for heeding our long-standing call for a fair and just adjustment of the base fare,” said Walter Lugay, spokesperson of TNVS Community Philippines. “This decision is a vital recognition of the challenges faced by ordinary drivers and operators in today’s volatile economic climate.”

Lugay also acknowledged Grab’s role in helping ensure that the concerns of drivers were heard through dialogues with regulators in recent weeks. “We also recognize the leadership of Grab for their steadfast support in ensuring that our grievances reached the regulators through constructive dialogues over the past weeks.”

“This fare adjustment is more than just a price increase; it is a lifeline to ensure driver retention — preventing our members from leaving the service due to unsustainable operating costs,” he added.

Under the fare adjustments set by the LTFRB, the TNVS base fare will increase by ₱20, while the pick-up fare per kilometer will increase by ₱15. This brings the new base fares to ₱65 from ₱45 for sedans; ₱75 from ₱55 for AUVs; ₱55 from ₱35 for hatchbacks; and ₱165 from ₱145 for premium TNVS. The LTFRB said there will be no increase in the per-kilometer and per-minute travel time charges for TNVS.

At the same time, the group emphasized that easing these financial burdens will also help ensure that vehicles remain roadworthy and safe for passengers, while supporting the continued delivery of reliable service to the riding public.

“By addressing these financial burdens, we can help ensure that our vehicles remain in top condition for the safety of our passengers,” Lugay added. “We remain committed to providing safe, reliable, and high-quality service, serving as partners with the government and the public in keeping our transport system stable and dependable.”

According to the United Transportation Coalition Philippines, Inc. (UTCP), the LTFRB’s decision reflects government recognition of the challenges all transport workers across sectors deal with every day.

“We thank the LTFRB for listening to the appeals raised by our coalition through a series of dialogues,” said Lisza Buscaino-Redulla, president of UTCP. 

“It means a great deal to our sector that the government saw and heard our concerns—from our call for immediate assistance to our appeal for a fair increase in the base fare—especially amid the mega oil price hikes that continue to weigh heavily on the livelihoods of drivers,” she added.

The coalition also said it will continue to monitor market developments and their impact on transport professionals nationwide, while sustaining its engagement with relevant government agencies.

“We will continue to monitor market movements and their effects on transport professionals across the country,” Buscaino-Redulla said. “At the same time, we remain open and proactive in engaging the relevant government agencies to help ensure that every measure responds to the real conditions on the road and helps sustain a fair and humane livelihood for every driver.”

The LTFRB earlier announced fare adjustments across multiple land public transport modes, citing the need to balance commuter welfare with the viability of the transport sector amid extraordinary increases in fuel, maintenance, and operational costs. #

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Visa, GoTyme Bank launch pact to fly PH fans to FIFA World Cup 2026

6:30 p.m. March 19, 2026

VISA has officially teamed up with GoTyme Bank for the FIFA World Cup 2026™, marking a defining moment in the journey of the fastest-growing bank in the Philippines. 

The partnership marks GoTyme Bank’s growing presence on the global stage, bringing Filipino fans closer than ever to the world’s most-watched sporting event and delivering unforgettable experiences on and off the pitch.

With more than 9 million customers in the Philippines and over 20 million worldwide, GoTyme Bank has rapidly grown into the country’s fastest-growing bank, expanding access to everyday financial services while connecting Filipinos to opportunities beyond the country.

“This partnership marks an important step forward for GoTyme Bank. Working alongside Visa in connection with the FIFA World Cup 2026™ reflects the ambition we have for our customers and for the country.” says GoTyme Bank CEO Nate Clarke.

“Visa and FIFA have a long, shared history of promoting football culture and celebrating football talent through the power of payments. We are committed to connecting fans to the moments that matter most, and the FIFA World Cup 2026™ is one of the world’s most anticipated sporting events. We are amplifying this partnership through the collaboration with GoTyme Bank, reflecting our shared goal of expanding access and enabling more Filipinos to participate in the global football experience. Together, we are enabling secure and seamless digital payments to unlock meaningful opportunities for cardholders across the Philippines,” said Jeffrey Navarro, Visa’s Country Manager for the Philippines. 

Step into the beautiful game: Experience the thrilling FIFA World Cup 2026™ with Visa and GoTyme Bank

The FIFA World Cup 2026™ is expected to be one of the most widely watched sporting events in history. Hosted across the United States, Mexico, and Canada, the tournament will feature a record-breaking 48 teams competing in 104 matches. FIFA projects that billions of viewers around the world will tune in via broadcast and streaming, potentially setting new global viewership records. 

The tournament will kick off on June 11, 2026, and conclude with the final on July 19, 2026, in New York/New Jersey, drawing millions of fans to stadiums and fan events across North America.

For many Filipino fans, the FIFA World Cup™ is a global spectacle they passionately follow but rarely have the chance to experience firsthand. 

Through Visa’s partnership with GoTyme Bank for the FIFA World Cup 2026™, this is set to change. GoTyme Bank cardholders who use their GoTyme Bank Visa Debit Card will have the opportunity to experience the tournament live, marking a significant milestone for the bank as it aligns itself with one of the world’s most recognized sporting events and expands its presence on the global stage. 

Fly to the FIFA World Cup 2026™: Spend and win big with GoTyme Bank limited-edition Visa cards

As part of its official partnership with Visa for the FIFA World Cup 2026™, GoTyme Bank is launching a series of limited-edition GoTyme Bank Visa Debit Cards featuring the tournament’s iconic trophy. Available in Pitch Black and Trophy Gold, these GoTyme Bank Visa Debit Cards will showcase FIFA World Cup 2026™ imagery created by Filipino artist Ross Du, bringing a distinct local touch to the global tournament. These cards will be available nationwide through GoTyme Bank kiosks beginning March 23.

Cardholders, whether using the Classic GoTyme Bank Visa Debit Card, the Pitch Black edition, or the ultra-exclusive Trophy Gold, will earn raffle entries toward the promo, giving them a chance to win an all expenses paid trip to the FIFA World Cup 2026™ in the United States, courtesy of Visa.

For the Classic and Pitch Black cards, every minimum spend of PHP1,000 earns one raffle entry. Overseas spending comes with a 3x multiplier, meaning every PHP1,000 equivalent spent abroad counts as three raffle entries, increasing customers’ chances of winning. One Classic cardholder and one Pitch Black cardholder will each win an all-expense-paid trip for two to attend the FIFA World Cup 2026™ Group Stage in Los Angeles, including roundtrip business class tickets.

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