NEWS
Infinit Care Spotlight Series: A closer look at worker profiles that need workplace mental health support
May 26, 2022 8:00 p.m.
Being on the internet has become a regular part of our everyday life. According to the latest statistics, 3.96 billion people use social media globally, with each person spending an average of 147 minutes or two hours and seven minutes on digital platforms every day.
These are significant figures if you look at them from the context of the level of exposure we get from the digital platforms we access.
Over the last few years, the internet has played a pivotal role in society–building businesses and new industries, creating new needs, and of course, shaping the mindset of the public as a whole. Without a doubt, the internet has become so powerful that it can shape generations and the way they think and act as a whole.
But have you ever wondered how information is sifted and checked in the online worlds we love to immerse ourselves in?
Websites and applications, big and small, have community guidelines that protect their users from being exposed to harmful information, but who exactly are the people working behind the scenes and doing the heavy lifting of screening this information?
In this article, we will talk about the sentinels of the internet and the plight that comes with their profession.
Meet the Content Moderators.
Content Moderation in a Nutshell
Content moderation, at its simplest, is the process of screening and monitoring user-generated content posted on online platforms.
Whenever a user submits or uploads something to a website, moderators go through the content to make sure that the material follows the community regulations and is not criminal or illegal in nature.
Some examples of banned content that content moderators screen are those that contain sexual themes, drugs, bigotry, homophobia, harassment, and racism.
While content moderation is applied to a majority of online platforms, they are even more so practiced in websites with a heavy lean toward user-generated uploads.
This includes social media platforms, online marketplaces, communities and forums, the sharing economy, and even dating sites.
There are two different types of content moderation that websites use: AI-automated and human moderation.
In the first type, a machine learning system is designed to moderate posts based on previous data gathered from the internet.
AI moderation is significantly faster–sometimes only taking seconds to review posts, but it might not always be 100 percent accurate because it relies on machine learning which may not always pick up the right cues.
Human moderation, on the other hand, is a manual type of process that involves an actual person who reviews the posts.
Under this category, the screener follows specific platform rules and guidelines to check the user-generated content submitted to the website. While this type of moderation is more foolproof than its counterpart, it also takes more time due to its manual nature.
Moreover, it also presents a serious problem within its workforce that unfortunately, is not often well addressed: mental distress.
The Dark Side of Content Moderation
While content moderation remains to be a discreet profession, at least in the Philippines, more and more people who have worked in the field have stepped up over the recent years to speak up about the challenges and dangers that are prevalent in the industry.
A riveting 2018 internationally produced documentary titled ‘The Cleaners’ gave an exhaustive look at the plight of moderators in the country who worked for online giants like Facebook, Twitter, and Google, and tackled the subject of their mental health struggles from their job.
Facebook itself has acknowledged the difficulties that come with the profession while Microsoft has faced lawsuits from former employees who claim that they were not given proper support despite the psychological dangers of their job.
Moderators sift through hundreds of submissions that contain triggering content not limited to depictions of death, torture, mutilation, and violence for hours, sometimes with only limited time for breaks.
The nature of the work can lead to the development of mental distress and psychological issues such as post-traumatic stress disorder (PTSD), anxiety, and even depression.
This is something that is also supported by data from other studies in journalism, law enforcement, and child protection which claim that repeated trauma exposure can lead to psychological distress.
On top of that, workers in the said areas have also been stated to suffer more from burnout, relationship challenges, and even suicide.
The following are other mental health problems that can arise from exposure to toxic content:
- Panic attacks – some moderators have expressed feeling attacks when being around animals and children–fearing something will happen to them–after repeated exposure to violent videos.
- Normalization/Desensitization to disturbing humor and language – repetitive exposure to disturbing content can change the mindsets and perspectives of its audience, leading to inappropriate humor and language.
- Self-destructive habits – alcoholism, use of drugs, and display of indiscriminate sexual habits have supposedly also been reported in the workplaces of moderators who presumedly engage in them as a way of emotional escape to their job.
- Skewed beliefs – in some cases, some content moderators can also develop fringe views (e.g. believing conspiracy theories) that are not supported by hard facts because of constant exposure to their materials.
The Cost of Internet Safety
Without a doubt, content moderators serve as the first layer of protection of the general public from disturbing and harmful materials.
Unfortunately, they are not always properly protected from the rigors that come with their profession.
Unlike different workplaces (for example, those in the health sector, law and policing, and journalism) which have more solid guidelines when it comes to taking care of the mental needs of their workforce, there is an obvious lack of the same system for those working in the content moderation industry.
In an article by Harvard, it is even said that companies are even very restrictive about letting others investigate their existing procedures and treatment of these workers.
Not only are there no third parties monitoring the welfare of employees, but people working in the industry are also commonly asked to refrain from talking about their work through non-disclosure contracts.
Fortunately, some companies have also taken the initiative to develop workplace guidelines that can improve the treatment of those in the industry.
Facebook, for example, helped create the Technology Coalition which then designed the Employee Resilience Guidebook, a guide that outlines rules protecting the occupational health and safety of workers reviewing distressing content.
While the guidelines were made for those who are focused on employees dealing with child pornography, it also has terms that can be used for others in professions that expose workers to distressing imagery and content.
Specifically, the guide includes rules such as the provision of mandatory individual and group counseling sessions with a certified trauma specialist, limiting exposure to disturbing content for four hours, giving employees the choice to opt out of viewing specific disturbing content, encouraging them to switch to other projects as a form of relief, and giving them enough time to take a break and recover from their work.
Protecting the Protectors
While overarching guidelines are already being developed on a global scale, it cannot be debated that a huge chunk of the responsibility should fall on the shoulders of the employers who are in a better position to observe and improve the best practices in this area.
Here at Infinit Care, for example, we follow a tried and tested framework, the Mental Health Continuum, to make sure that every employee working in high-risk professions gets the mental health support that they need, wherever they are on the scale – whether they are excelling, surviving or in crises. (Click here to know more about the Mental Health Continuum.)
Our Head of Clinical Care Shyne Mangulabnan suggests several ways on how employers can put this to work.
“Having a counseling professional who can help these employees is essential as well as having a solid support and assessment system for them. For example, surveys given to agents which can be used as a reference for the design of a wellness strategy is a good place to start. Constant monitoring of employees should also be done to make sure that their needs are met.”
On top of that, Mangulabnan also suggests creating proper escalation procedures for concerns relating to the mental health challenges of content moderators.
Proper education of important stakeholders within the company (human resource team, upper management) about mental health risks of the job is also necessary since they are the decision-makers who create systems that take care of employees.
“It would be best to have an end-to-end solution: an onboarding process that gives candidates the training and education they need to understand the risks and concepts of well-being, round-the-clock onsite and virtual counseling services, community support groups, yoga and meditation activities, and workshops are just some of the many things that employers can initiate to make sure that they give the support that their workforce needs.”
True enough, it is the responsibility of employers to make sure that they ‘protect the protectors’ of the internet.
However, it’s not only the content moderators who should be given this kind of support, especially with 43 percent of the global workforce expressing that the COVID-19 pandemic has increased the stress that they suffer from work.
This story is just the first chapter of a series that will shed light on all the professions who need mental health support most in these trying times.
Do you need help on how you can start caring for your employees in this aspect? We’d be more than happy to guide you here at Infinit Care. We are a company that helps other companies provide comprehensive mental health care support to their employees through the use of science-backed methodologies. You can reach out to us here to know more about how we can help.
NEWS
SCG promotes green homes with sustainable products
12:36 p.m. April 24, 2024
Siam Cement Group (SCG), a pioneer in the construction material industry and the number one brand in Thailand, showcased during the 2024 Construction Exhibit (CONEX) some of its ground-breaking product innovation, sustainability, and durability, bringing a new perspective to convention attendants and industry peers.
As a prominent player in the construction industry and a home solutions provider, SCG has demonstrated its adaptability to recent market trends, considering consumer demands, longevity, and environmental preservation, making the brand inclusive and holistic.
SCG ensures that its products follow the necessary standards, like the Green Choice Award, which is given to products and services certified to be less environmentally harmful.
“In SCG, we are currently pushing for eco-friendly products. This is something that we really want to emphasize and we are really passionate about improving,” said SCGM President Bancha Chaiprom who also highlighted how the Philippine market is a strong venue because of their affluence to climate concerns and because of their constant exposure to its adverse effects, like intense heat or extreme rainfall.
Showcase green innovations and design trends
In recent years, SCG has placed a strong emphasis on innovation, sustainability, and durability in its product development efforts. Additionally, SCG is the first in Thailand to self-certify the environmental friendliness of its products and services using an eco-label ‘SCG Green Choice’, giving buyers an assurance that these products are truly friendly to the environment and safe to their well-being by providing clear information, product knowledge, and attributes of the labelled products.
Now, at Conex, we are thrilled to showcase some of our ground-breaking products that exemplify these principles. SCG Conex is an annual event that serves as a premier platform for unveiling the latest advancements in construction materials, technologies, and design trends.
As SCG positions itself as a home solutions provider, homeowners can find eco-label products for decorative products with SmartWood and the newest C-Channel product, roofing with SCG concrete roof and Shinkolite, ceiling and walls with SCG SmartBoard, AAC with SmartBlock and insulation with SCG Stay Cool. Each product is carefully produced to meet green standards by omitting harmful ingredients or designed to promote sustainability within homes.
The SmartWood is a unique product from SCG that combines green, durable, and innovative aspects, and satisfies all ceiling, wall, and floor applications. It’s asbestos-free to maintain a healthy space and lessen environmental pollution while promoting durability to serve as an alternative for natural resources like wood.
Moreover, SCG also designed the SmartBoard ULTRA, a revolutionary fiber cement board that combines the best of both worlds: strength and flexibility. This product solves the common fiber cement issue, like edge cracking. It can also withstand extreme conditions, moisture, and impact.
Another green insulation solution from SCG to keep homes cool is the SCG Staycool, which is designed for ceilings, and reduces heat using HydroProtec technology to repel water and moisture to help prolong insulation performance. The natural insulation within their spaces will also enable homeowners to cut energy consumption and costs.
One product that also stands out is the SCG C-Channel Plus. This innovative solution mimics the functionality of steel beams but with numerous advantages. Constructed from fiber cement, the C-Channel Plus is lightweight, weighing five to six times less than real steel. This characteristic not only facilitates easier handling but also potentially lowers installation costs, making it a compelling choice for various construction projects.
Another notable product is Shinkolite, a renowned brand of transparent acrylic roofing sheets manufactured by SCG Chemicals, a subsidiary of the Siam Cement Group in Thailand. Shinkolite has emerged as a preferred option for contemporary construction endeavors, thanks to its exceptional blend of aesthetics, functionality, and longevity. Its transparent nature allows for ample natural light, enhancing the ambience of indoor spaces while maintaining durability and weather resistance. Shinkolite stands as a testament to SCG’s commitment to delivering high-quality solutions that meet the evolving needs of modern construction projects.
Besides the C-Channel Plus and Shinkolite, consumers can also find a lightweight and innovative building material called SCG SmartBlock. The primary advantage of SCG SmartBlock lies in its cellular structure. It consists of lightweight, air-filled bubbles that significantly reduce weight compared to standard concrete. Despite its lightness, SCG SmartBlock boasts impressive strength and durability. Moreover, the air bubbles trapped within the material create excellent insulation, keeping homes cooler in summer and warmer during the cold season, all while contributing to energy savings, allowing for a greener, more comfortable home.
Furthermore, SCG also offers the SCG Facade, which isn’t a single product but an umbrella term for SCG’s range of facade solutions made available by their subsidiaries, SCG D’COR and DECAAR by SCG. These solutions combine aesthetics with functionality to enhance the exterior of a building.
Coinciding with the company’s bid for easy-installation products, they have a technical team that consumers can consult with from the design phase and before installation to get the best results possible.
“We also recently launched the Smart Academy to teach contractors how to properly install our products, is available nationwide through dealers and online,” said President Bancha.
The products’ durability reduces the need for frequent replacements or repairs, minimizing the environmental impact associated with construction activities over a building’s lifespan. President Bancha also emphasizes how SCG uses recycled plastic materials in its products to reduce environmental waste.
As Thailand’s number one home solutions provider, SCG continues to produce innovative, eco-friendly, and durable products to cater to their market’s preferences and stay updated with the latest trends in construction.
NEWS
Toyota Motor Vietnam selects Synology as Data Management Partner
6:53 p.m. March 31, 2024
Toyota Motor Vietnam, one of Vietnam’s largest automobile manufacturers, has partnered with Synology to strengthen its data management infrastructure for its growing data storage and resiliency demands.
“Synology’s storage solution has increased our business resilience,” said Bui Ta Hoan, IT Division Head at Toyota Motor Vietnam. “Synology is reliable, secure, and provides future-proofing scalability for growing data needs.”
Toyota Motor Vietnam deployed Synology data management systems to securely store hundreds of terabytes of data that are generated from assembling over 10,000 vehicles per year. Together with Synology’s high availability and remote data protection features, Toyota Motor Vietnam’s IT infrastructure is more resilient than ever against disruptions.
“Synology solutions are widely adopted in the manufacturing industry for a few simple reasons,” said Jola Le, Synology Vietnam Sales Manager. “Its robustness and ease of use save our customers considerable time. We’re proud to be able to transform and help modernize Toyota Motor Vietnam’s data management and protection needs.”
To learn more about the deployment, please visit: Synology customer story – Toyota Motor Vietnam
NEWS
Kaspersky shares cybersecurity tips for a peaceful getaway during the Holy Week
5:18 p.m. March 28, 2024
As the holiday season approaches, the urge to unwind and kick back is natural. And it’s all too common for people to let their guard down completely when connecting to the Internet too– but shouldn’t.
Recently, the Philippine National Police (PNP) Anti-Cybercrime Group shared their findings on identity theft cases in the country. Between November 2023 and February 2024, they uncovered 178 cases of “hijack profile” incidents. Half of these cases, eighty-nine (89) happened just in February. These cases mirror an upward trend seen throughout 2023, where the PNP recorded almost 3,000 cyber identity theft incidents.
Identity theft occurs when a fraudster obtains personal details from a victim, enabling them to commit identity fraud or fraudulently obtain goods/services. This stolen data can be used to open new bank accounts, take over existing ones, or impersonate the victim for criminal activities.
“In 2023, we monitored 26,164,699 web threats attacks in the Philippines, which made the country 4th with the highest web threats attacks globally, and when we looked at it closely, we found out that Filipinos were facing one (1) attack per second. These numbers are a reminder of the importance of remaining vigilant at all times,” said Yeo Siang Tiong, General Manager for Southeast Asia at Kaspersky.
Web threats are browser-based attacks used by cybercriminals to spread malware. This includes common dangers like phishing and viruses, along with offline data theft.
To help Filipinos enjoy a peaceful holy week vacation, below are some of Kaspersky’s recommendations to follow:
General travel tips:
- Be skeptical of tantalizing offers
- Check to make sure your connection is secure before entering any personal information on a website
- Always check the address bar to make sure you are actually on the website you are supposed to be on
- Buy tickets and book hotel rooms either from the company directly or through a well-known ticketing or hotel site
- Do not participate in questionable giveaways
- Use strong passwords and two-factor authentication wherever possible
- Checking the address bar is always a good idea, but it may be insufficient; some malefactors know how to fake addresses. So always use a security solution like Kaspersky Premium that scans malicious links.
Avail up to 20% discounts on Kaspersky’s consumer solutions like Kaspersky Premium, Plus and Standard for the whole month of March at https://www.kasperskyph.com/.
On protecting your personal data against identity theft:
- Keep things to a minimum: Use social media sparingly. Don’t use your real name, never post any personal information and don’t share any personal data via social messaging services.
- Keep your computer up to date: Many hackers now use malware to steal your information. Keeping your computer up to date with security patches and antivirus software helps protect against existing vulnerabilities and detect new attacks.
- Browse safely: To limit the chance of a malware infection, don’t open unknown email attachments or browse suspicious websites.
- Be self-aware: Take the time to check your credit card statements for any strange charges, and contact your credit card bank provider the minute you notice that something’s awry.
SCG promotes green homes with sustainable products
Limited-Edition Tanduay Heritage Rum Celebrates Brand’s Tradition of Excellence
Toyota Motor Vietnam selects Synology as Data Management Partner
Ateneo gives PBA guest team fits in 102-93 loss
First in Manila! All immersive experiences lead to SM with its 3D Whale Shark billboard, Space Tunnel, Golden Gateway, dazzling light shows
Up to Date – Pop and viral news, memes, photos, videos, music
