NEWS
SM Supermalls opens Pediatric Vaccination Center in Mandaluyong
When the news broke out that children with comorbidities can get vaccinated, Paul Vincent Lim immediately registered his son for vaccination. As early as 9AM, Lim and his 15-year old son were already at the SM Megamall Mega Trade Hall, waiting to get inoculated.
“The benefits outweigh the risk. The moment I knew that he was eligible for inoculation, I did not hesitate to register his name. His pedia also approved of it so we pushed through with it,” said Lim.
Lim’s son is just one of the 1.2 million children aged 12 to 17 with comorbidities in the country. And today, he got his son the ultimate protection against this dreaded disease– COVID-19 vaccines.
In cooperation with the Department of Health (DOH), the Inter-Agency Task Force and National Task Force Against. COVID, National Vaccination Operation Center (NVOC), and Mandaluyong City LGU, SM Supermalls opened the SM Megamall Pediatric Vaccination Center to Filipino children who have underlying medical conditions today, October 21.
“At SM, we remain committed to providing accessible and convenient vaccination areas to our communities and beyond. Now that the roll out of the inoculation of minors with preexisting conditions have started, we will continue to lend a helping hand to the government and give them the necessary support to boost the country’s vaccination drive,” SM Supermalls President Steven Tan said.
Around 120 individuals who belong to the A3.1 category went to the mega vaccination center to get inoculated against COVID-19. SM Megamall is part of the 17 locations and the only mall venue where Phase 2 of the program is being rolled out.
Prior to the opening, Mandaluyong City Mayor Menchie Abalos said that they’ve prepared really well to ensure the safety of the kids. “Vaccinating children can be quite challenging. We had to make some modifications in the vaccination center like putting up dividers where the kids will be getting jabbed. Also, we have prepared well for emergencies. Our team conducted a simulation yesterday to ensure that we can respond to emergency situations immediately,” Mayor Abalos noted.
The MandaVax site has currently received around 7000 registrations, and around a thousand of it are children with comorbidities. The SM Megamall Pediatric Vaccination Center will cater to Mandaluyong residents at the moment, however, Mayor Abalos mentioned that non-Mandaluyong residents who work in the city and have children with comorbidities will soon be accommodated.
The phased approach to vaccinating the A3.1 category began last October 15. DOH emphasized that the rollout of inoculation among children and minors was needed to manage their comorbidity risks.
“It’s been a while since developed countries have started administering pediatric vaccines, and we believe that it’s high time for us to start this already. We chose SM Megamall as one of our venue partners for the second phase of the A3.1 vaccination roll out because we know that they can provide vast, safe, and convenient spaces, ideal for vaccination. We are grateful to SM Supermalls and SM Megamall for opening their vaccination centers to us,” said Chief Local Health Support Division and Vaccine Cluster Head, Dra. Amelia Medina.
To date, SM Supermalls has successfully administered over 4.5M jabs to Filipinos under its multi-mall vaccination program that is aimed at curbing the spread of the COVID-19. With its long-standing commitment to ensuring the health and safety of the public, SM continues to provide not just a #SafeMalling experience to shoppers, but also a convenient and accessible venue where their communities can get vaccinated.
Parents and guardians can pre-register their children via the MandaVax site using their household code. The LGU added that those who may have questions regarding the vaccination of minors may call the following MANDAVAX hotlines: 0917-17-62632, 0917-18-62632, 0917-67-62632, 0968-609-5405, 0915-497-2946, 0919-524-5715, 8532-5001 loc 471 to 480
The DOH also stressed the following requirements and processes to be observed at the vaccination areas:
- Informed consent of parents, as well as approval from children who will receive vaccines themselves;
- Medical certificate from doctors indicating comorbidities of the child/minor vaccinee; and,
- In far-flung or Geographically-Isolated and Disadvantaged Areas (GIDAS), a clearance from on-site trained physicians guided by a checklist from the Pediatric Infectious Disease Society of the Philippines is to be provided.
For more information and up-to-date news on vaccination schedules at the SM malls in your LGU, follow @smsupermalls on all social media platforms.
NEWS
ILO study says TNVS drivers earn way above minimum wage
8:49 p.m. February 11, 2026
Transport network vehicle services (TNVS) riders and drivers receive above the mandated minimum wage in the Philippines, according to a recent study commissioned by the International Labor Organization (ILO).
In the “2025 Platform Work Survey: Philippines” presented during the Department of Labor and Employment’s (DOLE) 2026 National Tripartite Conference, it also noted that digital platforms are a major source of livelihood in the country because of the flexible working arrangements they offer.
According to the survey that covered 12 out of 17 regions in the country, the average net earnings of a TNVS rider or driver per week reach P6,704.00, net of costs, as opposed to the average minimum wage of approximately P498 to P695 per day or P4865 weekly set by the government.
The survey was conducted from June to December 2025 and interviewed 400 respondents from nine platforms providing food delivery, logistics and parcel delivery, and ride-hailing services. It has a margin of error of 5 percent.
The ILO commissioned a comprehensive survey on platform work, including delivery and TNVS riders and drivers, to analyze the working conditions of workers in the platform economy, document labor practices, assess the impact of digital platforms on employment, and inform enterprise formalization and social protection strategies.
Based on the ILO study, nearly 90 percent of the riders and drivers indicated that they have access to social protection provided by the platform, including health insurance, insurance for workplace injury, and pension plan or retirement benefit.
Among the top reasons the TNVS riders considered for choosing this industry are flexibility, which allows them to select their schedules and attend to family and personal matters, and decent earnings, which they deemed better than other available jobs.
According to riders and drivers, there are platform initiatives to improve their working conditions, such as increasing earnings and incentives, enhancing training and safety, and improving operational support and communication channels.
The study also noted that ride-hailing app platforms are specifically focusing on facilitating mandatory government benefits—Social Security System (SSS), PhilHealth and Pag-IBIG—to their drivers.
NEWS
DigiPlus deepens investments in Customer Care across BingoPlus, ArenaPlus, and GameZone
6:12 p.m. February 10, 2026
DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus, and GameZone, continues to strengthen its investments and capabilities in customer care, reinforcing its commitment to providing reliable, player-first support across its platforms.
The company reports that its 24/7 customer service operations are now backed by a 450-strong workforce, reflecting sustained investment in high-caliber talent, intensive training, and rigorous service standards. These investments underpin DigiPlus’ efforts to build a scalable customer support organization that champions service quality and upholds Responsible Gaming for players.
“As a leader in digital entertainment, we recognize our responsibility to build and sustain a customer-first service culture,” said Carlos Feliciano, Customer Service Director at DigiPlus. “By designing a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive—and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players.”
A more robust training framework to build a high-caliber, human-centered team
Great service starts with a strong training foundation. In 2025 alone, the DigiPlus customer service team collectively logged over 87,000 training hours. DigiPlus has since expanded its customer care training programs to ensure teams are equipped to thrive in fast-paced and complex business operations. Recognizing the need for more immersive learning beyond traditional classroom instruction, the company enhanced its training framework to better prepare customer service teams for real-world scenarios.
The updated approach blends foundational learning with guided, hands-on experience, allowing frontliners to apply skills early while receiving structured coaching from senior team members over an extended, progressive training period. This ensures that BingoPlus, ArenaPlus, and GameZone customer-facing teams are confident, capable, and ready to deliver consistent, high-quality service.
Alongside capability-building, DigiPlus emphasizes human-centered service. Customer care teams are trained to prioritize meaningful conversations over scripted responses, respect players’ time, and resolve concerns more effectively by viewing each interaction as part of a broader customer journey.
Readiness to provide Responsible Gaming support for players
Responsible Gaming remains a key pillar of DigiPlus’ customer care strategy. Customer service teams also undergo a dedicated Responsible Gaming training module that equips them to recognize potential indicators of gaming-related concerns among customers and respond with professionalism, empathy, and appropriate support.
As part of this approach, customer care teams are trained to guide players through available Responsible Gaming tools and safeguards on the platforms, such as options to manage gaming duration or schedule, set limits on deposits or spending, or request self-exclusion or temporary account deactivation. These Responsible Gaming tools are designed and pioneered by DigiPlus to help protect players and encourage more mindful and balanced gameplay.
Where customers require additional well-being support, customer frontliners may also direct players to further resources, including the EmbracePLUS mental health helplines (Smart: 0908-235-2351, Globe: 0956-392-1924; open daily from 12:00 PM to 8:00 PM), which provide Psychological First Aid, and other independent support organizations.
Scaling customer engagement efficiencies in 2026
Looking ahead to 2026, DigiPlus aims to further strengthen customer service operations by driving greater efficiency through innovation. The company plans to continue enhancing processes and responsibly leveraging technology to streamline workflows, improve response times, and enable smarter, more personalized customer support—laying the groundwork for a scalable and future-ready service experience.
NEWS
Converge collaborates with volunteer groups to bring green initiatives, health services to Aeta community in Pampanga
10:11 a.m. February 6, 2026
LEADING fiber broadband and technology provider Converge ICT Solutions Inc. recently engaged with an Aeta community in Angeles City, Pampanga, through a day of tree-planting and outreach activities aimed at creating lasting, positive impact at the grassroots level.
Working alongside socio-civic group The Fraternal Order of Eagles – Kandili Chapter and the all-women volunteer organization Inner Wheel Club of Taguig, Converge sowed 300 fruit bearing seedlings in the Sapangbato Watershed.
The initiative supports the local government’s watershed reforestation efforts while also helping strengthen the livelihood opportunities of farmers in the community.
After the tree planting, the said organizations also conducted a medical mission to bring essential health and dental services directly to residents. Members of the Inner Wheel Club of Taguig gave a health education session on proper oral hygiene, provided basic dental care services, and distributed hygiene kits to community members as part of the outreach.
In addition to these, Converge and the Philippine Eagles also distributed grocery packs, medicines and vitamins, including garments to help address the immediate needs of the families in Sitio Target, Sapangbato.
“This initiative reflects our shared goal of supporting communities in ways that respond to their needs. By working together with other organizations, we were able to do so much for the environment, for the people’s livelihoods, and also in promoting the health and well-being of the community, all in one meaningful effort,” said Converge VP and Head of Corporate Communications and Public Relations Jay-Anne Encarnado.
The engagement of Converge with Sitio Sapangbato builds on an earlier effort where 1,000 mandarin and coffee seedlings were sowed by its employees last year as part of its Women’s Month celebration, led by the mentors and mentees of its women’s leadership program, Grace Under Pressure: MentorSHE.
Overall, Converge planted a total of 4,700 seedlings for the watershed in 2025 in partnership with the Community Environment and Natural Resources Office (CENRO) of Angeles City, Pampanga.
The sustainability commitment of Converge includes a strong focus on creating positive community impact, which the company fulfills by engaging with marginalized communities through the capabilities of its business.
ILO study says TNVS drivers earn way above minimum wage
DigiPlus deepens investments in Customer Care across BingoPlus, ArenaPlus, and GameZone
Converge collaborates with volunteer groups to bring green initiatives, health services to Aeta community in Pampanga
