NEWS
TikTok prank based on real fraud scheme: How cybercriminals convince victims to call them
July 18, 2022 2:17 p.m.
On TikTok, a prank where people call their friends using an automated answering machine voice to tell them that a large amount of money is about to be debited from their account is gaining popularity. Kaspersky experts warn that this trend is a real fraud scheme, called vishing, and is actively used by cybercriminals.
Kaspersky researchers detected an increase in the number of vishing emails in June (almost 100,000 total) and collected approximately 350,000 vishing emails between March and June 2022. They also explained how vishing works and how to avoid falling into this trap of cybercriminals.
Vishing (short for voice phishing) is the fraudulent practice of convincing individuals to call cybercriminals and reveal personal information and bank details over the phone. Like most phishing schemes, it starts with an unusual e-mail from a large online store or a payment system. For example, it could be a letter from a fake version of PayPal telling you that they have just received a request to withdraw a large amount of money from your account.
Fake notification from PayPal about a purchase for a large amount of money
But here’s the difference: while regular phishing emails ask the victim to follow a link to cancel the order, vishing emails ask that they urgently call the customer support number provided in the email.
Kaspersky experts emphasize that this method was intentionally chosen by cybercriminals because when people look at a phishing site, they have the time to think about their actions or notice signs that the page is not legitimate. But when victims talk on the phone, they are usually distracted and find it more difficult to focus.
Under these circumstances, attackers do everything they can to further throw them off balance: rushing them, intimidating them, and demanding that they urgently provide their credit card details to cancel the supposed fraudulent transaction. After gaining the victim’s bank account details, cybercriminals use the information to steal their money, leaving the victim with an empty wallet.
Kaspersky experts highlight that in the last four months (from March to June 2022) they have detected almost 350,000 vishing emails, asking victims to call in and cancel a transaction. In June, the number of such emails increased, reaching nearly 100,000, leading Kaspersky researchers to predict that this trend is only gaining momentum and is likely to continue growing.
Number of detected emails with vishing, March — June 2022
Curiously, TikTokers actively repeat one of the vishing schemes, with the only difference being that they do not send a fraudulent email in advance, nor do they steal anything from their victims – their goal is a show, not money.
The call is conducted through an answering machine, whose voice is generated with an online translator. Most often, pranksters introduce themselves as a representative from the customer service department of a large online store, claiming they have just received an order from the victim for several thousand dollars and asking for their confirmation. No matter how the victim replies, the next thing the answering machine says is, “Thank you, your order has been confirmed.” People think the answering machine misheard them and that the funds are going to be withdrawn from their account immediately, so they panic, scream, and don’t realize that they are being pranked.
When people are convinced to disclose their personal data during a phone call rather than on a phishing page, they often don’t have the chance to consider that they are the target of a hoax – and a large number of TikTok videos with this prank are a prominent example of this.
“I often come across videos on TikTok of bloggers pranking other people by calling them and telling them that their account is about to be debited thousands of dollars. The victims believe it and go crazy over it. When you look at these videos on your phone you think, “How can anyone fall for such a thing?” But when people encounter scam calls in real life, they are often affected by multiple circumstances at the same time. Such a call can catch them off guard, while their head is full of other things and they can’t clearly assess who is on the other end of the call – a prankster, a fraudster or a real bank security specialist,” comments Roman Dedenok, security expert at Kaspersky.
Read about other popular methods of email fraud in the full report on Securelist.
To protect yourself from vishing, Kaspersky recommends:
- Checking the sender’s address. Most spam emails come from addresses that don’t make sense or appear as gibberish, for example, amazondeals@tX94002222aitx2.com or something similar. By hovering over the sender’s name, which itself may be spelled incorrectly, you can see the full email address. If you’re not sure if an email address is legitimate or not, you can put it into a search engine to check.
- Considering what kind of information is being requested. Legitimate companies don’t contact you out of the blue via unsolicited emails to ask you for personal information, such as banking or credit card details, your Social Security number or other sensitive data. In general, unsolicited messages telling you to “verify account details” or “update your account information” should be treated with caution.
- Being wary if the message is creating a sense of urgency. Spammers often try to apply pressure by using this tactic. For example, the subject line may contain words like “urgent” or “immediate action required” to pressure you into acting.
- Checking for grammar and spelling is an effective way to identify a scammer. Typos and bad grammar are red flags. So too are odd phrasing or unusual syntax, which might result from the email being translated back and forth through translators several times.
- Installing a trusted security solution and following its recommendations. The secure solution will then solve most problems automatically and alert you if necessary.
NEWS
ILO study says TNVS drivers earn way above minimum wage
8:49 p.m. February 11, 2026
Transport network vehicle services (TNVS) riders and drivers receive above the mandated minimum wage in the Philippines, according to a recent study commissioned by the International Labor Organization (ILO).
In the “2025 Platform Work Survey: Philippines” presented during the Department of Labor and Employment’s (DOLE) 2026 National Tripartite Conference, it also noted that digital platforms are a major source of livelihood in the country because of the flexible working arrangements they offer.
According to the survey that covered 12 out of 17 regions in the country, the average net earnings of a TNVS rider or driver per week reach P6,704.00, net of costs, as opposed to the average minimum wage of approximately P498 to P695 per day or P4865 weekly set by the government.
The survey was conducted from June to December 2025 and interviewed 400 respondents from nine platforms providing food delivery, logistics and parcel delivery, and ride-hailing services. It has a margin of error of 5 percent.
The ILO commissioned a comprehensive survey on platform work, including delivery and TNVS riders and drivers, to analyze the working conditions of workers in the platform economy, document labor practices, assess the impact of digital platforms on employment, and inform enterprise formalization and social protection strategies.
Based on the ILO study, nearly 90 percent of the riders and drivers indicated that they have access to social protection provided by the platform, including health insurance, insurance for workplace injury, and pension plan or retirement benefit.
Among the top reasons the TNVS riders considered for choosing this industry are flexibility, which allows them to select their schedules and attend to family and personal matters, and decent earnings, which they deemed better than other available jobs.
According to riders and drivers, there are platform initiatives to improve their working conditions, such as increasing earnings and incentives, enhancing training and safety, and improving operational support and communication channels.
The study also noted that ride-hailing app platforms are specifically focusing on facilitating mandatory government benefits—Social Security System (SSS), PhilHealth and Pag-IBIG—to their drivers.
NEWS
DigiPlus deepens investments in Customer Care across BingoPlus, ArenaPlus, and GameZone
6:12 p.m. February 10, 2026
DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus, and GameZone, continues to strengthen its investments and capabilities in customer care, reinforcing its commitment to providing reliable, player-first support across its platforms.
The company reports that its 24/7 customer service operations are now backed by a 450-strong workforce, reflecting sustained investment in high-caliber talent, intensive training, and rigorous service standards. These investments underpin DigiPlus’ efforts to build a scalable customer support organization that champions service quality and upholds Responsible Gaming for players.
“As a leader in digital entertainment, we recognize our responsibility to build and sustain a customer-first service culture,” said Carlos Feliciano, Customer Service Director at DigiPlus. “By designing a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive—and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players.”
A more robust training framework to build a high-caliber, human-centered team
Great service starts with a strong training foundation. In 2025 alone, the DigiPlus customer service team collectively logged over 87,000 training hours. DigiPlus has since expanded its customer care training programs to ensure teams are equipped to thrive in fast-paced and complex business operations. Recognizing the need for more immersive learning beyond traditional classroom instruction, the company enhanced its training framework to better prepare customer service teams for real-world scenarios.
The updated approach blends foundational learning with guided, hands-on experience, allowing frontliners to apply skills early while receiving structured coaching from senior team members over an extended, progressive training period. This ensures that BingoPlus, ArenaPlus, and GameZone customer-facing teams are confident, capable, and ready to deliver consistent, high-quality service.
Alongside capability-building, DigiPlus emphasizes human-centered service. Customer care teams are trained to prioritize meaningful conversations over scripted responses, respect players’ time, and resolve concerns more effectively by viewing each interaction as part of a broader customer journey.
Readiness to provide Responsible Gaming support for players
Responsible Gaming remains a key pillar of DigiPlus’ customer care strategy. Customer service teams also undergo a dedicated Responsible Gaming training module that equips them to recognize potential indicators of gaming-related concerns among customers and respond with professionalism, empathy, and appropriate support.
As part of this approach, customer care teams are trained to guide players through available Responsible Gaming tools and safeguards on the platforms, such as options to manage gaming duration or schedule, set limits on deposits or spending, or request self-exclusion or temporary account deactivation. These Responsible Gaming tools are designed and pioneered by DigiPlus to help protect players and encourage more mindful and balanced gameplay.
Where customers require additional well-being support, customer frontliners may also direct players to further resources, including the EmbracePLUS mental health helplines (Smart: 0908-235-2351, Globe: 0956-392-1924; open daily from 12:00 PM to 8:00 PM), which provide Psychological First Aid, and other independent support organizations.
Scaling customer engagement efficiencies in 2026
Looking ahead to 2026, DigiPlus aims to further strengthen customer service operations by driving greater efficiency through innovation. The company plans to continue enhancing processes and responsibly leveraging technology to streamline workflows, improve response times, and enable smarter, more personalized customer support—laying the groundwork for a scalable and future-ready service experience.
NEWS
Converge collaborates with volunteer groups to bring green initiatives, health services to Aeta community in Pampanga
10:11 a.m. February 6, 2026
LEADING fiber broadband and technology provider Converge ICT Solutions Inc. recently engaged with an Aeta community in Angeles City, Pampanga, through a day of tree-planting and outreach activities aimed at creating lasting, positive impact at the grassroots level.
Working alongside socio-civic group The Fraternal Order of Eagles – Kandili Chapter and the all-women volunteer organization Inner Wheel Club of Taguig, Converge sowed 300 fruit bearing seedlings in the Sapangbato Watershed.
The initiative supports the local government’s watershed reforestation efforts while also helping strengthen the livelihood opportunities of farmers in the community.
After the tree planting, the said organizations also conducted a medical mission to bring essential health and dental services directly to residents. Members of the Inner Wheel Club of Taguig gave a health education session on proper oral hygiene, provided basic dental care services, and distributed hygiene kits to community members as part of the outreach.
In addition to these, Converge and the Philippine Eagles also distributed grocery packs, medicines and vitamins, including garments to help address the immediate needs of the families in Sitio Target, Sapangbato.
“This initiative reflects our shared goal of supporting communities in ways that respond to their needs. By working together with other organizations, we were able to do so much for the environment, for the people’s livelihoods, and also in promoting the health and well-being of the community, all in one meaningful effort,” said Converge VP and Head of Corporate Communications and Public Relations Jay-Anne Encarnado.
The engagement of Converge with Sitio Sapangbato builds on an earlier effort where 1,000 mandarin and coffee seedlings were sowed by its employees last year as part of its Women’s Month celebration, led by the mentors and mentees of its women’s leadership program, Grace Under Pressure: MentorSHE.
Overall, Converge planted a total of 4,700 seedlings for the watershed in 2025 in partnership with the Community Environment and Natural Resources Office (CENRO) of Angeles City, Pampanga.
The sustainability commitment of Converge includes a strong focus on creating positive community impact, which the company fulfills by engaging with marginalized communities through the capabilities of its business.
ILO study says TNVS drivers earn way above minimum wage
DigiPlus deepens investments in Customer Care across BingoPlus, ArenaPlus, and GameZone
Converge collaborates with volunteer groups to bring green initiatives, health services to Aeta community in Pampanga
