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Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR

January 11, 2022 7:13 p.m.

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

“Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse. 

As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.

Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request. 

Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.

Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.

In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms.  EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.

Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

For more info, customers may visit www.globe.co/alagang-globe

NEWS

URCC 81: Decades of Success happens Dec. 6 in Okada

November 27, 2022 7:22 p.m.

THE Universal Reality Combat Championship will celebrate two decades of greatness titled the “Decades of Success” in a fight night on December 6, featuring the country’s best mixed martial artists at the Okada Manila in Parañaque City. 

Three years since the last time they held their last main event, URCC founding president Alvin Aguilar announced the coming URCC 81 will definitely be a night to remember with events like the 3 Versus 3, MMA fight and the bare-knuckle bouts.

“Our first main event in three years will definitely be an unforgettable night in mixed martial arts. We have a lot of good fighters and everyone is very excited,” Aguilar said. 

The last time URCC held a main event — Retribution— was in November 2019, at the same venue. Despite the pandemic, URCC didn’t stop as it held three fight nights when the government finally allowed contact sports. 

In celebrating URCC’s main event return, Aguilar will be having Team Philippines of Sugar Ray “Mammoth” Estroso, Caloy “Bad Boy” Baduria and Boss Bullet Manliclic taking up against South Koreans Jeong Minhun, Choi Wontae and Jeon Youngjun in an exciting 3 versus 3 event.

“We have to go up against other Asian countries before we start expanding. So we meet Korea then later on China again and then we will invite people from Russia and the USA. This is the fourth time we will be holding this 3 versus 3 fight,” Aguilar said, who also expects the other events to live up to the hype.

A URCC welterweight interim championship is also set between Filipino Arvin Chan and American Will Chope as the other highlight of the main event presented by Okada Manila and sponsored by Winzir.

URCC Global Chairman Arnold Vegafria said the promotions have been evolving since 2002, becoming a household name in the local mixed martial arts industry, where it discovered great MMA fighters and promoted quality fights abroad. 

For inquiries about tickets sale, go to www.urcc.online and download app https://apps.wix.com/place-invites/join-lp/b4e05b90-55a0-40a8-8fac-17ccf4a2c074?ref=pre_banner_top which is available for iOS and Google.

Other MMA undercard bouts feature Dunlee Stewart facing John Tirona in a 170 lbs bout, followed by Gester Maglaque meeting Mariano Jones in an 185 lbs bout; Kimbert Alintozon battling Junie Kimayong (125 lbs); Rhyle Lugo clashing against Alex Aballe (145 lbs) and Eros Baluyot taking on MJ Abrillo (125 lbs). 

For the thrilling bare-knuckle competitions, Damsa Abrenica collides with Joseph “King Pinoy” Cabral, while Dondon Serrano squares off with Sherwin Niro and Denzel Dimaguila fights Mark Jalaron.  

Details of the fight and future fight cards are available to download at https://apps.wix.com/place-invites/join-lp/b4e05b90-55a0-40a8-8fac-17ccf4a2c074?ref=pre_banner_top, which is available for iOS and Google.

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NEWS

BingoPlus Foundation’s FutureSmart Scholarship Program 2022 funds 10 IT scholars

Nov. 21, 2022 12:51 p.m.

BingoPlus Foundation Inc., the corporate arm of leisure entertainment brand BingoPlus, has made education one of its causes to support with a PhP6 million scholarship granted to iACADEMY under its FutureSmart Scholarship 2022 Program. 

Officers of the Foundation signed an agreement with representatives of iACADEMY to sponsor ten students last November 2 at the head office of Leisure & Resorts World Corporation (LRWC) at Tektite Building in Pasig. 

With its specialization in the field of information technology, iACADEMY was seen as the perfect partner school for BP Foundation as it aligns well with the Foundation’s vision to create IT-competent professionals in the future. BingoPlus Foundation firmly believes that education and technology are important components of nation-building and has thus prioritized the FutureSmart Scholarship 2022 Program as one of its top Corporate Social Responsibility initiatives of the year. 

Through the scholarship, the Foundation aims to address some challenges faced by the education sector to provide more and better educational opportunities to the younger generation and thus leave its footprint in the building of a better society. 

LRWC President Andy Tsui said, “We wish to inspire the younger generation and make their dreams come true.” 

“We are truly honored to welcome iACADEMY as a new partner, and we’re grateful to be given the opportunity to contribute to keeping students on the path towards a brighter future,” said Jasper Vicencio, President of BingoPlus and Trustee of BingoPlus Foundation Inc.

The FutureSmart Scholarship 2022 Program will be launched in the current school year of iACADEMY. 

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NEWS

Game on! SM Christmas Village is back—and bigger than ever

November 17, 2022 3:50 p.m.

We’re calling it: Christmas 2022 is going to be one for the books. 

The past two years saw Filipinos dialing down on the holiday celebrations as we exercised caution against the spread of the COVID-19 virus. It’s no easy feat, too, given that our Pasko is easily the biggest event of the year. The good—no, aweSM—news? This 2022, SM is set to give you a Christmas comeback like no other with the return of the SM Christmas Village, now on its second year!

In case you didn’t know: SM Supermalls is the very first mall in the Philippines to venture into the metaverse, giving you the first mobile brand rewards app that provides customers with fun and exciting ways to score amazing deals, earn free shopping money, and win wow-worthy prizes—anytime, anywhere!

And here’s proof of just how amazing it is: The pilot run of the ChristmaSaya Village in 2021 recently won four accolades at this year’s Vega Awards, earning nods for outstanding innovation in the digital and virtual realm. Wowza!

Enter the Mall-tiverse
Here’s how it works: To join, a user simply has to register for an account online via smmetaverse.world. Once registered, you gain access to the virtual SM Christmas Village, where you can explore different zones, interact with other players, and collect virtual coins to unlock exclusive shopping vouchers and earn raffle entries. And just like at SM Supermalls nationwide, #YoureAlwaysWelcomeHere

Excited for supercharged virtual fun? Here’s a quick look at what’s in store for you this year:

  • Bigger rewards, bigger prizes 

If you loved last year’s vouchers, you’re in for even better rewards this time. SM has partnered with more of your favorite brands to give you exclusive shopping discounts and deals (a total of ₱2M worth of vouchers are up for grabs!) and is set to give away a whopping ₱1M worth of raffle prizes. Plus, one lucky winner will drive home the ultimate Christmas gift: a brand new Suzuki S-Presso!

  • An expansive game world awaits
    Your gaming experience gets a level up with improved game designs and an exciting game world featuring new areas to explore—from shopping and dining zones to entertainment zones—like you’re really at an SM Supermall! Experience augmented reality malling, e-meet friends, and play fun games to earn virtual coins. Before that, have fun customizing your own avatar down to the hair, outfit, and accessories (shopping bag, included), so you can create a character that’s uniquely you. 
  • Enjoy fresh in-game features
    Get your family members in on the Christmas fever with the multiplayer option and stay connected while you play with the new chat and video-calling features. (Looking at you, social butterflies!) Be on the lookout for pop-ups, too, featuring special brand deets and surprise deals with every visit.
  • Earn shopping money every day

The more virtual coins you collect in-app, the more “shopping money” you get, which you can use to redeem vouchers from your favorite brands. Once you’ve claimed your vouchers virtually, you can use them at participating SM Mall branches nationwide—to pay for your Christmas shopping, dining, and more! You can also use your coins to unlock raffle entries and win one of the 20 major prizes at the end of the year. 

Some tips! 

  • Visit the village every day to earn more coins faster.
  • Excited to shop? You can spend your coins as soon as you earn them, but it pays to be patient, too. By accumulating your coins first, you’ll be able to redeem bigger rewards later on!
  • Make sure to explore all the zones and keep an eye out for hidden treasures and bonuses. 

A Christmas to remember

With restrictions easing up and COVID-19 vaccination rates at an encouraging high, this year’s holiday season surely is shaping up to be one to look forward to. If you’re jonesing for some real-life Christmas fun, though, you won’t be disappointed when you take a break from the metaverse and make your way to your favorite SM Supermalls instead! From the light shows and holiday centerpieces to all sorts of Christmas attractions, all things merry and bright await you and the whole family—and it all starts now! Check out all the holiday happenings here and have a #HappyChristmasAtSM!

The #SMChristmasVillage2022 will run from October 28, 2022 to January 5, 2023. Voucher redemption will be until January 31, 2023.

To stay updated on all things SM, follow SM Supermalls on Facebook, Instagram, and Twitter. SM implements strict #SafeMallingAtSM protocols nationwide and offers convenient shopping options via the SM Malls Online app, The SM Store, and ShopSM. (You can read more here.) For updates on mall hours and entry guidelines, click here

Hop into our mall-tiverse and score ₱3M worth of vouchers and prizes!
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