NEWS
Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR
January 11, 2022 7:13 p.m.
As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.
“Even as we strive to maintain our service level standards, the reality is that our employees and partners are also human beings. They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.
Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers.
“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse.
As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.
Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request.
Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.
Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.
Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.
In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms. EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.
Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.
Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.
For more info, customers may visit www.globe.co/alagang-globe.
NEWS
Join the league of retail leaders: Why top brands call SM home
7:47 p.m. September 30, 2034
As consumer expectations evolve, SM Supermalls continues to lead the way, not just in expansion but in completely reimagining the mall experience. Partnering with global and local industry leaders, SM creates an unmatched platform for brands to thrive in the competitive Philippine retail market.
Why Brands Choose SM: The Perfect Partnership for Growth
More than just a shopping destination, SM Supermalls offers retailers strategic advantages that extend beyond leasing space. With millions of visitors each year and a comprehensive approach to marketing and customer engagement, SM gives brands the tools they need to succeed. Here’s why top global and homegrown retailers prefer SM:
- Unmatched Visibility and Foot Traffic
SM Supermalls are strategically located in key cities across the Philippines, ensuring high foot traffic and exposure to diverse consumer demographics. For brands looking to break into the Filipino market, this visibility is critical for building awareness and driving sales.
- Integrated Marketing Support
SM partners benefit from extensive marketing initiatives, including in-mall promotions, digital innovations, and social media campaigns that extend the reach of new store openings, product launches, and events. SM ensures that each new partner gets the spotlight it deserves.
- A Hub for Innovation and Global Firsts
From first-in-the-country experiences to unique retail concepts, SM consistently attracts pioneering brands that shape the future of retail. For example, the first Disney Store in the Philippines has opened its doors at SM Mall of Asia, providing an immersive retail experience for families. In the culinary space, two viral sensations have chosen SM to be their first home in the country. Burger & Lobster, a London-based favorite, is opening soon at SM Aura, offering an exciting new dining experience. Gyukatsu Kyoto Katsugyuhas fired up its stone grills, bringing authentic beef-style katsu to Filipinos at SM Mall of Asia.
- Collaborative Business Ecosystem
SM Supermalls offer more than just retail space—they foster an ecosystem where businesses can thrive. SM provides brands access to a robust support network, enabling collaborations, strategic partnerships, and a future-focused approach to business growth.
What’s New at SM? Experience the Best, First
SM’s dynamic retail portfolio continues to grow, bringing globally and locally loved brands to Filipino consumers. Some of the latest additions include:
● Disney Store at SM Mall of Asia – The first of its kind in the country.
● Burger & Lobster at SM Aura – A world-renowned London eatery.
● Venchi at SM Podium – Italy’s famous chocolatier and gelateria.
● Allbirds at SM Megamall – Opened its first store at SM.
● National Geographic Store at SM Aura – The first in the Philippines.
● Maison Margiela, Le Labo, Aesop, and Victoria’s Secret at SM Mall of Asia – Top luxury and lifestyle brands.
● Sunnies World at SM Mall of Asia – An experiential concept store of the local cult favorite brand.
These brands have chosen SM for the strategic opportunity to grow their presence in the Philippines, where they can access an ever-growing and diverse consumer base.
Partner with SM: The Future of Retail Awaits
There’s more to come at SM Supermalls as we continue to push the boundaries of retail, transforming our malls into thriving communities where businesses and consumers alike can grow. Whether through flagship stores, exclusive partnerships, or innovative retail concepts, SM is the partner of choice for brands that want to make an impact in the Philippine market.
Stay connected with SM Supermalls and discover more about how we’re reshaping the future of retail. Visit www.smsupermalls.com or follow us on @SMSupermalls for exclusive previews and updates.
Contact Us Today
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SM Supermalls
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NEWS
Paradise Dynasty now open at Greenbelt 5
September 29, 2024
Paradise Dynasty’s #WorldsFamous 8 colored Xiao Long Bao Now Open at Greenbelt 5, 3rd Level, Ayala Center, San Lorenzo, Makati City.
Follow their socials:
Social media accounts:
fb: @paradisedynastyph
IG: @paradisedynastyph
Web: http://paradisedynasty.ph
NEWS
Jordan Brand’s New Tatum 3 delivers lightweight feel, adaptable performance
1:41 p.m. September 25, 2024
A gold medal. A championship ring. A hunger for more.
After winning on the greatest stages in the game this summer, Jayson Tatum is back for another NBA season — ready to rise to the occasion in his latest signature shoe, the Jordan Tatum 3.
The new, court-ready silhouette has all the features fit for a champion while delivering unmatched style and continuing the Tatum series’ reign as the lightest in the Jordan Brand basketball collection.
“I don’t take having a signature shoe for granted,” Jayson says. “I’m grateful to be in a position where I can co-create with Jordan Brand and have fans connect with me through my shoe. My favorite part of the 3s is the way they take on color, so my hope is that we inspire and energize a lot of people through the colorway storytelling.”
The Tatum 3 is the result of Jayson’s extensive collaboration with Jordan Brand’s footwear designers, who met his needs with a shoe that feels broken in right out of the box, and adapts to the foot without restrictions or pressure. A new upper incorporates insights from athletes’ on-court moves in the Nike Sport Research Lab, layering materials where they matter most for power and comfort, creating a supportive, conforming fit without feeling bulky or stiff.
Cushlon 3.0 foam and a Zoom Air insert work alongside the upper’s firm frame to promote lateral movements that feel smooth and secure, and a herringbone traction pattern propels a superior first step and quick cut while helping hoopers stop on a dime.
The smoothness of Jayson’s play and his commitment to his family are built into the Tatum 3, reflected in fluid lines that represent his uninterrupted approach to the game and the foundation of his family tree. Like the Tatum 2, the name of Jayson’s son, Deuce, is featured on the inside of the tongue, opposite his signature JT logo, and his number 0 is included on the heel along with unique sayings on the heel tabs, specific to each colorway. His popular “Find A Way” quote from his 2023 “humbly” interview is also included on the medial side of the shoe.
The launch colorway, Welcome to the Garden, showcases growth in all areas of Jayson’s life — his family, his game and his pursuit of greatness — in a floral pattern that nods to his home and personal garden, where he’s surrounded by family, friends and loved ones.
Jayson first unveiled the new silhouette via the NBA 2K25 cover and during his summer tour of China, where he teamed up with fellow Jordan Brand athletes Luka Dončić, Zion Williamson and Paolo Banchero to connect with local youth and foster their love for the game.
The Tatum 3 will be available globally on jordan.com and select retailers October 10.
Join the league of retail leaders: Why top brands call SM home
Paradise Dynasty now open at Greenbelt 5
Jordan Brand’s New Tatum 3 delivers lightweight feel, adaptable performance
