NEWS
Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR

January 11, 2022 7:13 p.m.
As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.
“Even as we strive to maintain our service level standards, the reality is that our employees and partners are also human beings. They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.
Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers.
“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse.
As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.
Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request.
Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.
Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.
Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.
In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms. EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.
Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.
Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.
For more info, customers may visit www.globe.co/alagang-globe.
NEWS
Converge named finalist for NPC’s Privacy Initiative of the Year Award

5:25 p.m. June 11, 2025
Leading fiber broadband and technology provider Converge ICT Solutions Inc. was listed among the finalists for the 2025 Privacy Initiative of the Year at the National Privacy Commission’s (NPC) Privacy Awareness Week (PAW) Awards, in recognition of its innovative program, Project PIGLET (Privacy Integration through Guided Learning of Emerging Technologies).
The program aims to enhance digital literacy and privacy awareness among primary school students, emphasizing the critical importance of safeguarding personal information in today’s increasingly digital world.
“In a world where people are always online, Project PIGLET is important for teaching kids about privacy and data protection. We are proud that the NPC sees our work in helping build a safer and smarter digital community from the ground up. We remain committed to continuing this movement so that protecting privacy becomes a lifelong habit for all,” said Converge Corporate Compliance and Data Protection Officer Atty. Laurice Esteban-Tuason.
Every year, the NPC recognizes stakeholders for their compliance with the Data Privacy Act of 2012 (DPA) through the PAW Awards and inspires privacy advocates to deepen their commitment to data protection.
Under Project PIGLET, Converge – with the help of its Corporate Governance and Data Privacy (CGDP) Group – hosts engaging storytelling sessions in primary schools, where students, teachers, and parents learn about data protection through the adventures of ‘Astro Kids’ in the ‘Internet Universe.’
The narrative highlights the dangers of sharing personal information with deceptive online entities in the guise of friendship.
With the guidance of Captain Conrad, the Astro Kids impart crucial lessons on vigilance in cyberspace and encourage young participants to report suspected incidents to their guardians.
Previously, the company visited Francisco Legaspi Memorial School in Pasig and Anunas Elementary School in Angeles, Pampanga for Project PIGLET, inviting pupils in Grades 2 to 6 in age-appropriate discussions on digital literacy, and responsible online behavior.
Converge intends to expand the information drive by introducing new approaches and engaging more students across all academic levels in an effort to broaden the campaign’s reach throughout the country. ###
NEWS
8 steps to secure industrial enterprises

5:20 p.m. June 10, 2025
Industrial sectors such as power and utilities, energy and chemicals, metals and mining and critical manufacturing are becoming increasingly vulnerable to cyber threats, in fact industrial enterprises experienced more incidents than any other, with a 25.7% share in 2024 according to the Kaspersky MDR team.
The importance of cyber resilience in these industries cannot be overstated, as cyberattacks can lead to operational disruptions, financial losses and compromised safety. Yet, according to the World Economic Forum only 19% of cyber leaders feel confident that their organizations are cyberresilient.
Those fears are rooted in the knowledge that threat levels are rising everywhere. Global analyst and advisory firm Omdia found that 80% of manufacturing firms experienced a notable increase in overall security incidents or breaches last year, but only 45% are adequately prepared in their cybersecurity.
Why cyber resilience matters
One of the most critical aspects of cyber resilience is maintaining business continuity. Cyberattacks have the potential to cripple operations, causing significant delays and financial setbacks. The effects of a cyberattack can be felt far and wide such as power outages, safety incidents and environmental emergencies. However, organizations that prioritize cyber resilience can quickly recover from incidents, minimizing downtime and ensuring essential functions remain operational. Proactive business continuity planning is key, as it enables companies to prepare for potential cyber threats and ensure that disruptions do not lead to prolonged or catastrophic consequences.
Another hugely important reason for greater cyber resilience is its role in protecting sensitive data and preserving an organization’s reputation. Industrial enterprises manage vast amounts of sensitive data, making them prime targets for cybercriminals. A successful attack can lead to data breaches, intellectual property theft and significant reputational damage. Additionally, many industries must comply with stringent data protection regulations, and so a comprehensive cyber resilience strategy helps organizations stay compliant and avoid costly legal consequences.
Industrial control systems are particularly vulnerable, as they form the backbone of essential industrial processes. Cyber resilience ensures these systems remain secure, reliable and functional even when faced with persistent threats. Additionally, as industrial enterprises increasingly integrate connected products and digital technologies, the need to protect these interconnected systems from cyberattacks becomes even more pressing.
Financial loss is arguably the greatest concern when it comes to cyber threats though. A single cyberattack can result in substantial financial repercussions, including direct losses from theft, recovery costs, regulatory fines and lost business opportunities. A well-structured cybersecurity strategy can lead to lower insurance premiums by demonstrating a proactive approach to cyber risk mitigation. Additionally, organizations that invest in cyber resilience are better equipped to optimize their operations, ensuring that productivity and efficiency are maintained even in the face of emerging cyber threats.
Kaspersky is on the front line, protecting more than 1,000 industrial customers and has extensive experience in helping industrial organizations in adopting international standards and best practices. Calling on this expertise, Kaspersky has defined the following eight strategic steps that apply universally to automation systems:
- Inventory: Asset Management
Begin by building or updating your asset inventory. Account for systems, software, hardware, network segments, conduits, communication paths and devices to understand what must be secured. If you can’t monitor a part of your infrastructure – or aren’t even aware it exists and could be attacked – you can’t protect it. This comprehensive inventory ensures all valuable assets are secured.
- Assess: Detailed Risk Assessment
Conduct a detailed risk assessment to understand the current risk level within your organization, considering potential threat vectors and existing or planned countermeasures. This assessment helps prioritize investments and prevent potentially catastrophic disruptions.
- Secure: Essential Security
Implement essential security measures, such as endpoint protection, to safeguard operations. This involves creating security baselines aimed at maintaining and protecting operational OT system integrity while detecting, blocking and remediating cyber threats.
- Detect: Threat and Anomaly Detection
Implement threat and anomaly detection to identify threats early and understand how attacks develop, enabling quick responses to avoid disruption and continually strengthen your security posture.
- Audit: Security Audits and Compliance
Conduct regular security audits and focus on compliance to build a realistic picture of your organizational cybersecurity. These systematic evaluations ensure alignment with criteria and benchmarks, improving adherence to best practices and resulting in robust systems.
- Enhance: Zones and Conduits
Enhance your network architecture by organizing and protecting it through zones and conduits. Zones group networks, devices and services based on function and criticality, while conduits represent communication paths that unite zones or connect them to external networks.
- Monitor: Mature Security Operations
Develop a mature Security Operations Center (SOC) with proactive and contextual analysis capabilities to manage complex attacks. Continually evolve your SOC capability with threat intelligence and incident response features to swiftly investigate, contain and mitigate threats.
- Prepare: Fault Tolerance and Readiness
Guarantee fault tolerance by stress-testing your infrastructure through exercises that simulate large-scale cyberattacks. This preparation ensures that your industrial control systems can withstand and recover from cyber incidents without compromising operational continuity. People are an organization’s greatest asset, but they also a point of potential vulnerability, employers should be trained on a regular basis.
NEWS
Kollab lauded as The Best Small Workplace in the Philippines by Great Place to Work®

8:44 p.m. June 9, 2025
Kollab is shaping the future of Filipino IT talent through a workplace culture that continues to set the standard.
The premier digital transformation advisor has once again been named at the #1 Best Workplace in the Philippines among small enterprises (30-99 employees) by Great Place to Work®, earning the distinction for the second straight year and securing a spot as the #4 Best Workplace™ in Asia.
In the Philippines, Kollab topped the Top 10 list after 99% of Kollab’s employees said the company was a great place to work, a stark contrast to the national average of 65%.
Jonathan Ty, Kollab’s CCO and Head of Business Development, shares, “At Kollab, culture isn’t just a buzzword—it’s how we operate. We believe that embracing a people-first approach is the key to creating the next generation of Filipino tech leaders. We’ve seen the immense potential of Filipinos in driving tech innovation, and we cultivate that with a collaborative culture that balances positive growth results with workplace flexibility and employee wellness.”
Kollab’s success lies in its deeply collaborative culture. During its recent acquisition of local AI firm Senti AI, teams were directly involved in shaping strategy and integrating cultures –– a move that reinforced Kollab’s pro-employee initiatives. Employees also get to lead projects and receive constant feedback, creating a continuous loop of growth and innovation. The company also promotes a remote-first work arrangement, mental health breaks, no-meeting days, learning stipends, and a peer-run training program.
Kollab’s collaborative workplace environment has driven the company’s growth in Southeast Asia as it now serves over 1,100 organizations in the region. It has expanded its portfolio to include more complex tech solutions in cloud computing, AI, and cybersecurity. Kollab also launched Managed Security Services to help enterprises implement continuous threat exposure management and real-time protection and response.
Kollab plans to double its tech talent pool and strengthen its employee empowerment initiatives in the coming years. It has launched AI and cybersecurity bootcamps, invested in professional certifications, and formed partnerships with leading technology firms in line with its pursuit of building a future-ready workforce.
For more information about Kollab and the company’s people-first initiatives, visit https://www.kollab.com/ and follow its LinkedIN page at https://www.linkedin.com/company/kollabph/.