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Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR

January 11, 2022 7:13 p.m.

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

“Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse. 

As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.

Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request. 

Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.

Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.

In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms.  EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.

Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

For more info, customers may visit www.globe.co/alagang-globe

NEWS

Make no room for online pirated content: Protect your data, report suspicious websites, buy original

As we gear up for another school year, we face piracy threats with online publications at our fingertips. Books and other learning resources are becoming increasingly accessible, influencing how we study and learn. How safe are our learners, teachers, schools, publishers, and institutions in this environment? The recent cyberattack on the Department of Science and Technology (DOST) reveals the serious risks we face.

On April 2, local hackers breached the DOST network, compromising two terabytes of data, including personal information of employees and research plans, designs, and schematics. This incident underscores the vulnerability of online platforms to data breaches, particularly when cybersecurity measures are not regularly maintained, monitored, updated, and enhanced.

Protecting our online identity, fighting piracy, and supporting copyrighted content are crucial. Individually, we can secure online learning environments by teaching students to safeguard their personal data. This includes securing devices, avoiding public Wi-Fi, using strong passwords, enabling two-factor authentication, and accessing only licensed learning management systems. Schools can configure desktops and laptops to prevent downloading certain file formats, especially scanned PDFs of textbooks. Learners and school personnel should practice these precautions at home and report suspicious websites.

Beyond data security and piracy risks, there is an important ethical aspect. Using pirated content infringes on copyright, undermines the hard work of content creators, jeopardizes their livelihood, and diminishes the recognition of their creativity and original work. Buying original content from legitimate sources shows respect for intellectual property rights, promotes integrity, and supports content creators.

Moreover, opting for original content benefits users, given the rigorous book development processes that help ensure high-quality, accurate information. By sourcing textbooks from legitimate providers, we can contribute to the fight against piracy, and at the same time, secure better learning experiences.

In addition to individual efforts, the government must advocate for and support content creators and book developers. Stronger anti-piracy laws and rigorous enforcement are essential, and public support and vigilance are crucial.

We must unite in this fight—society needs to stand together against piracy and uphold integrity in education.

As we start this new academic year, let us commit to being cybersafe and ethical in our use of online content. We can make smart, ethical choices. Say NO to piracy!

For a comprehensive lineup of legitimate educational resources, browse Rex Education’s 2024 Higher Education Catalog [here](https://online.flippingbook.com/view/956156329/2/).

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NEWS

LG Philippines marks World Environment Day with ‘Life’s Good with Recycling’ Campaign

9:49 p.m. June 18, 2024

LG Electronics Philippines (LGEPH) commemorated World Environment Day 2024 by launching its impactful ‘Life’s Good with Recycling’ campaign.

The event, held at the LG Electronics Philippines office in collaboration with the Pasig City CENRO (Community, Environment and National Resources Office), saw a significant turnout of enthusiastic participants dedicated to promoting sustainability and environmental stewardship.

LG Philippines Managing Director, Nakhyun Seong with Pasig CENRO Representative

LGEPH Managing Director Mr. Nakhyun Seong emphasized the importance of World Environment Day as a global platform for raising awareness and driving action towards environmental conservation. He expressed gratitude to all attendees for their commitment to making a positive difference in the world, stating, “On this World Environment Day, I want to express my heartfelt gratitude to each of you. Your active participation in our ‘Life’s Good with Recycling’ campaign has been instrumental in making a real difference in our environment. Your efforts are commendable and inspire us to continue our journey towards a greener future. Remember, it is your actions that are shaping this future.”

As part of the ‘Life’s Good with Recycling’ campaign, which began on Earth Day, April 22, and concluded on June 5, individuals were encouraged to collect plastic waste. The waste collected was then processed and recycled through the Mobile Recovery Facility of Pasig CENRO.

LG Philippines Managing Director, Mr. Nakhyun Seong with the Pasig CENRO Representatives

The campaign’s main objectives encompass Corporate Social Responsibility (CSR) initiatives. Notably, the 1,622.55 kg of collected plastics will be utilized to redeem grocery items for LG’s maintenance and support staff. Moreover, the campaign aims to strengthen both LG and local government’s commitment to sustainability and responsible business practices within the Pasig community, all while enhancing awareness and implementing concrete actions. As a crucial aspect of this collaborative effort, LG has pledged to donate plastic waste to CENRO every quarter, fortifying its backing for local environmental endeavors.

LG Philippines Managing Director, Nakhyun Seong leading the initiative of recycling the collected plastic wastes

LG Philippines remains resolute in its commitment to sustainability and environmental causes, ensuring minimal environmental impact while staying true to the values of our customers, business partners, employees, and communities. By leading by example, inspiring positive change, and contributing to a greener, more sustainable future for all, LG continues to uphold its dedication to responsible business practices and environmental stewardship, a commitment you can trust.

For more information about LG Electronics Philippines and its environmental initiatives, follow LG Philippines on Facebook, Instagram, YouTube, and TikTok. LG products are available in all authorized dealers nationwide, both in-store and online. Visit lg.com/ph for a complete list of our retail partners. You can also visit LG’s Official Flagship Stores in Lazada and Shopee.

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NEWS

Make your Pinoy dad smile with foodpanda deals for their personality type

11:57 a.m. June 14, 2024

PINOY dads are known to be really good at MATH—as in, merienda, almusal, tanghalian, and hapunan! To celebrate tatay’s love for good food, drink, and more, foodpanda is offering a wide range of deals that will fit your dad’s unique personality. Treat your dad to the celebration he deserves this Father’s Day!

For the “cash na lang” dad

Sometimes our lives get too busy that finding the perfect gift for your dad becomes difficult, so we ask him directly. However, Pinoy dads often say he doesn’t want anything—or at best, he’d want some cash to put into his latest hobby or to beef up his hidden-from-nanay savings fund!

 If your papa is like this, foodpanda has the best deal for you. Simply use the code BESTDAD with your food delivery, pick-up, pandamart, and foodpanda shops (min. spend P1499) from June 15 to 17 to enjoy P500 cashback! Again, another two-for-one gift that your makunat dad will definitely love. Just make sure you give dad that P500 you get back in a nice envelope when your mom’s not looking.

 For the tagay tatay

Dads deserve to let their hair down every once in a while, with a cold glass of their favorite liquor in hand and enjoying the company of their family and friends. And when he’s slightly buzzed, it’s time to plug in the microphone for his soulful rendition of his favorite song! 

To make Father’s Day extra festive, foodpanda has you covered in the libation department. pandamart is having an alcohol sale from June 12 to 16, with up to 50% off on drinks such as Johnny Walker, San Miguel, Heineken, and more. This means that you get more bang for your buck—and your tatay and titos will definitely be impressed with your contribution to the tagay stash.

 For the Boy Scout dad

Pinoy dads take their responsibility to protect and provide for their families seriously. This means a lot of thought goes into making sure that he’s prepared for almost every scenario—whether it be bad weather or a bad case of the midnight munchies. You can easily add to your dad’s “just in case” pantry essentials with our Father’s Day deals.

 Simply pick out all the items you think dad would need or want and get up to 50% off on groceries and more from pandamart, Robinsons Supermarket, Puregold, Shell Select, and Watsons, among others from June 15 to 17.

 For the diskarte dad

Nothing beats a Pinoy dad’s diskarte—he’s creative and clever in raising his family. We’ve laughed at and shared his diskarte on social media, like fixing household items and appliances. Now, let’s step up and make him proud with our own diskarte, using additional vouchers from foodpanda’s bank partners.

 Use your UnionBank Credit Card for your food delivery and pick-up orders (min P650 spend) and get P200 off from June 14 to 16 with code UBMOREDAD. GCash users can use code PANDADDY to get a variety of deals with their foodpanda purchases from June 14 to 20.

 Order now at foodpanda using the app or at www.foodpanda.ph to celebrate dad, papa, and tatay this Father’s Day!

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