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Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR

January 11, 2022 7:13 p.m.

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

“Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse. 

As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.

Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request. 

Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.

Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.

In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms.  EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.

Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

For more info, customers may visit www.globe.co/alagang-globe

NEWS

Toyota Motor Vietnam selects Synology as Data Management Partner

6:53 p.m. March 31, 2024

Toyota Motor Vietnam, one of Vietnam’s largest automobile manufacturers, has partnered with Synology to strengthen its data management infrastructure for its growing data storage and resiliency demands.

“Synology’s storage solution has increased our business resilience,” said Bui Ta Hoan, IT Division Head at Toyota Motor Vietnam. “Synology is reliable, secure, and provides future-proofing scalability for growing data needs.”

Toyota Motor Vietnam deployed Synology data management systems to securely store hundreds of terabytes of data that are generated from assembling over 10,000 vehicles per year. Together with Synology’s high availability and remote data protection features, Toyota Motor Vietnam’s IT infrastructure is more resilient than ever against disruptions.

“Synology solutions are widely adopted in the manufacturing industry for a few simple reasons,” said Jola Le, Synology Vietnam Sales Manager. “Its robustness and ease of use save our customers considerable time. We’re proud to be able to transform and help modernize Toyota Motor Vietnam’s data management and protection needs.”

To learn more about the deployment, please visit: Synology customer story – Toyota Motor Vietnam

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Kaspersky shares cybersecurity tips for a peaceful getaway during the Holy Week

5:18 p.m. March 28, 2024

As the holiday season approaches, the urge to unwind and kick back is natural. And it’s all too common for people to let their guard down completely when connecting to the Internet too– but shouldn’t.

Recently, the Philippine National Police (PNP) Anti-Cybercrime Group shared their findings on identity theft cases in the country. Between November 2023 and February 2024, they uncovered 178 cases of “hijack profile” incidents. Half of these cases, eighty-nine (89) happened just in February. These cases mirror an upward trend seen throughout 2023, where the PNP recorded almost 3,000 cyber identity theft incidents.

Identity theft occurs when a fraudster obtains personal details from a victim, enabling them to commit identity fraud or fraudulently obtain goods/services. This stolen data can be used to open new bank accounts, take over existing ones, or impersonate the victim for criminal activities.

“In 2023, we monitored 26,164,699 web threats attacks in the Philippines, which made the country 4th with the highest web threats attacks globally, and when we looked at it closely, we found out that Filipinos were facing one (1) attack per second. These numbers are a reminder of the importance of remaining vigilant at all times,” said Yeo Siang Tiong, General Manager for Southeast Asia at Kaspersky.

Web threats are browser-based attacks used by cybercriminals to spread malware. This includes common dangers like phishing and viruses, along with offline data theft.

To help Filipinos enjoy a peaceful holy week vacation, below are some of Kaspersky’s recommendations to follow:

General travel tips:

  1. Be skeptical of tantalizing offers
  2. Check to make sure your connection is secure before entering any personal information on a website
  3. Always check the address bar to make sure you are actually on the website you are supposed to be on
  4. Buy tickets and book hotel rooms either from the company directly or through a well-known ticketing or hotel site
  5. Do not participate in questionable giveaways
  6. Use strong passwords and two-factor authentication wherever possible
  7. Checking the address bar is always a good idea, but it may be insufficient; some malefactors know how to fake addresses. So always use a security solution like Kaspersky Premium that scans malicious links. 

Avail up to 20% discounts on Kaspersky’s consumer solutions like Kaspersky Premium, Plus and Standard for the whole month of March at  https://www.kasperskyph.com/.

On protecting your personal data against identity theft:

  1. Keep things to a minimum: Use social media sparingly. Don’t use your real name, never post any personal information and don’t share any personal data via social messaging services.
  2. Keep your computer up to date: Many hackers now use malware to steal your information. Keeping your computer up to date with security patches and antivirus software helps protect against existing vulnerabilities and detect new attacks.
  3. Browse safely: To limit the chance of a malware infection, don’t open unknown email attachments or browse suspicious websites.
  4. Be self-aware: Take the time to check your credit card statements for any strange charges, and contact your credit card bank provider the minute you notice that something’s awry.
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NEWS

Kick off your UEFA EURO 2024 adventure and watch games live with GCash

6:06 p.m. March 15, 2024

GCash, the Philippines’ top finance app, joins forces with Alipay+ to bring an exciting opportunity for Filipino football fans to take part in this year’s UEFA EURO 2024. As the premier football tournament kicks off once again, GCash is making it possible for you to witness the action live with the launch of its new raffle promo. GCash is a partner of Alipay+, which is the exclusive Official Payment Partner of UEFA EURO 2024.

Captivating millions of fans globally each year, the UEFA EURO 2024 tournament is set to take place from 14 June to 14 July 2024 across ten iconic host cities in Germany, including Berlin, Cologne, Dortmund, Düsseldorf, Frankfurt, Gelsenkirchen, Hamburg, Leipzig, Munich, and Stuttgart.

By simply using GCash to pay, whether locally or internationally, users can earn raffle tickets and get the chance to experience the thrill of watching the UEFA EURO 2024 games live in Germany.

According to Paul Vincent Albano, General Manager for GCash International, “We are delighted to announce our partnership, together with Alipay+, the exclusive Official Payment Partner of UEFA EURO 2024, a collaboration that celebrates a shared passion and commitment to connecting with Filipino football fans. With GCash, users can unlock opportunities for more enriching experiences, and having the chance to attend the biggest sporting event of the year is just one of the ways we make this possible for our users. Through Alipay+, Filipino fans can pay at thousands of retail stores, F&B outlets and attractions across Germany and Europe, simply with GCash.”

GCash is now available internationally, through its partnership with Alipay+, ensuring seamless transactions for users even while they’re abroad. Through its Scan-To-Pay feature, users can enjoy hassle-free payments with zero service fees at millions of merchants worldwide, including restaurants, grocery stores, retail shops, and more!

The benefits of paying with GCash extends to gaining access to exclusive discounts and promos, including the opportunity to win an all-expenses-paid trip to Germany for UEFA EURO 2024. From March 1 to April 30, GCash users can earn raffle entries for every complete payment transaction made with Scan-To-Pay.

Payments made abroad earns users 10 raffle entries, while transactions within the Philippines earn one raffle entry each. The official winners’ draw will take place on May 4, 2024 with 16 lucky GCash users 2 winning tickets, giving them & their friends who love football the chance to watch the games with them!

Be part of football history and don’t miss out on the chance to witness Europe’s top nations in action this year. For more information and updates on the UEFA EURO 2024 promo, visit the GCash website or follow GCash online through @gcashofficial.

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