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Globe encourages use of digital channels with looming service response slowdown as Covid cases surge in NCR

January 11, 2022 7:13 p.m.

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

“Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse. 

As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.

Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request. 

Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.

Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.

In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms.  EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.

Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

For more info, customers may visit www.globe.co/alagang-globe

NEWS

Atayde bats for moratorium on student loan payments during emergencies, calamities

March 17, 2023 9:00 p.m.

STUDENTS won’t have to worry paying their loans during times of calamities and emergencies, as Quezon City first district Congressman Juan Carlos “Arjo” Atayde has introduced a moratorium on the payment of student loans administered by higher educational institutions (HEIs).

The House Bill 7279, which Atayde filed last Feb. 21, headed into its first reading six days later in the Committee on Higher and Technical Education, chaired by Baguio City Rep. Mark O. Go.

He said the bill — once it turns to a law — will halt the payment of all the fees, charges, and costs relating to student loans and technical-vocational training institutions (TVIs) or by the Unified Student Financial Assistance System for Tertiary Education (UNIFAST) during emergencies.

It will cover all students residing in areas declared to be under a state of calamity or emergency — those who are enrolled in state universities and colleges (SUCs), local universities and colleges (LUCs), private HEIs, and public and private TVIs.

“We have to find a way to help our students and their families, when natural or even these man-made calamities hit them hard. We just have to make everything easy for them including a moratorium on the payment of student loans,” Atayde said. “It is a burden on a student and their family especially in difficult times like aftermath of typhoon, fire and earthquakes, among other disasters.”

“In the order of spending, student loans will be their least priority since spending will go mostly to basic necessities for survival,” Atayde added.

The moratorium shall be effective for the duration of the state of calamity or emergency and for 30 days after its lifting. No penalties shall be collected on the deferred payments.

“To provide adequate relief and protection to our students in times of calamities and emergencies, this measure shall allow the deferral of student loan collections for a reasonable period during and after the onset of disasters.”

The Quezon City lawmaker cited also the availability of the moratorium, which shall not adversely affect the status of the students concerned with regard to their eligibility for re-enrollment on the succeeding semesters or terms, or their eligibility for graduation.

“The proposed legislation doesn’t prevent public and private HEIs from implementing more favorable forms of payment relief or assistance to students affected by disasters, prohibiting students from voluntarily waiving the moratorium on student loan payments, or availing subsidies and assistance from the government,” Atayde concluded.

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NEWS

ShopeePay now available as a payment method for App Store, other Apple services in PH

March 16, 2023 1:59 p.m.

Beginning today, ShopeePay, Shopee’s integrated mobile wallet, is now available as a payment method for Apple services in the Philippines. Customers can use their ShopeePay account to pay for App Store, Apple Music, Apple TV app, and iTunes Store purchases, iCloud storage and more.

The addition of ShopeePay as an Apple ID payment method offers a new way to pay for Apple services without needing a credit card and still allows for easy, secure one-tap purchasing from Apple products including iPhone, iPad and Mac. 

Customers can manage their Apple ID payment information in Settings on iPhone and  iPad, or on their Mac or PC.

Agatha Soh, Director at ShopeePay commented, “ShopeePay is committed to meeting the needs of users who are increasingly expecting seamless payments across all platforms. We are excited to offer  ShopeePay as a convenient payment option for our customers, and expand  access to digital payments, benefitting more users.”

For more information on how to add ShopeePay as a payment method, please visit https://support.apple.com/en-us/HT201266 or https://shopee.ph/m/ShopeePay-Apple-ID-PH.

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NEWS

Be bolder, braver, more confident at SM Supermalls’ Women’s Month celebration!

March 8, 2023, 8:30 p.m.

Ladies, take center stage as SM celebrates Women Power throughout the month of March. Lots of activities both online and on-ground are in store to empower women and girls all over the country. 

Join the Future of Women Global Summit

SM Supermalls will be joining UN Women in kicking off the IWD 2023 celebration through a women’s summit on March 8, at the SM Aura Premier Samsung Hall. Focusing on the future of women in ICT, the two-part event will gather young women, country leaders, policy makers, and advocates together to share perspectives and affirm their commitment to supporting digital equality for women and girls. 

Photo courtesy of SM City Lucena

Photo courtesy of SM City San Jose del Monte

Support your local Womenpreneurs

Great finds for ladies are on sale at the SM Womenpreneur Market! This pop-up of small and medium businesses owned by women for women will give you everything you need from food and beauty to wellness and fashion! 

Wednesdays are for women!

Shopping on Wednesdays has become even more tempting because the Women’s Wednesday Sale is back! Achieve the glow-up you deserve with special discounts, deals, and promos on fashion, beauty, and fitness exclusively for women every Wednesday of March. So don’t hold back on your shopping; you deserve all these and more!

A beautiful treat of wellness all for you

Forda glow-up and pampering sesh tayo this month because lots of self-care deals are available at the Women’s Wellness Sale. Avail of great deals from wellness salons on facials, hair and body treatments, nail care, and massage from March 1 to March 31.

And more deals online!

Special deals are up for women via the SM Malls Online app. Get the best brand offerings every Wednesday from shoes and beauty and wellness to home and hobbies. Use the code WOMEN and get an extra 10% off, capped at 250. What’s great is that there’s no minimum purchase required! 

Also, a collection of brand vouchers will be sent to all women SM Malls Online shoppers valid all month. Wait for your Beauty Pass and give yourself the retail therapy you deserve with tons of discounts, GWP deals, samplers, in-store pick up bonuses, and mystery boxes!

Plus, the SM Malls Online app will be hosting self-care sessions online. Follow SM Supermalls on social media to get a dose of starter packages, Get-Ready-With-Me routines, and beauty products that your favorite beauty experts swear by.

Photo courtesy of SM City East Ortigas

Photo courtesy of SM City Manila

Celebrate Women Power on IG!

Capture the beauty and power of women at the beautiful spots and installations all over SM. Be free to express your own uniqueness and creativity in the specially-designed selfie spaces in partnership with Selfie Studio. Don’t forget to tag us on IG!

We don’t know about you but exciting days await every SM woman. So be bolder, braver, and more confident! With these activities, you can confidently step forward in fashion, beauty, wellness, and express yourselves to make a positive impact.

Stay updated on all things women this IWD 2023 by visiting www.smsupermalls.com and following @smsupermalls on social media. 

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